Terms of Purchase

These Terms of Service, along with any auxiliary agreements through which we offer services, shall be governed by and interpreted strictly under the laws of the Hong Kong Special Administrative Region (HKSAR).

The acquisition of products and services via the Jadeyogamat website (referred to as the “Site” or “Company Platforms”) is subject to these Terms of Purchase (“Terms”). By engaging with our Site, you also agree to be bound by our Terms of Use and Privacy Policy, which are incorporated into this agreement by reference.

NOTICE TO USERS: Please conduct a thorough review of these Terms and all linked policies before finalizing any purchase. By initiating a transaction or utilizing our services, you signify your irrevocable consent to these Terms, including the mandatory arbitration and class action waiver provisions detailed in the dispute resolution section.

1. LEGAL COMPLIANCE & ELIGIBILITY

This document serves as a binding legal contract between you and HONG KONG TANA LIMITED (the “Company”). By using this Site, you declare that you: (1) have reached the age of 18; (2) possess the full legal capacity to enter into contractual obligations; and (3) are not restricted by any local or international regulations from receiving our services.

You agree to utilize the products and services offered here in total compliance with these Terms and all applicable statutory requirements (“Laws”). You are exclusively responsible for ensuring that your purchase complies with the import laws of the shipping destination. Please note that for security and service quality, all interactions (electronic or verbal) with the Company may be monitored.

2. DATA PROCESSING CONSENT

The Company manages personal information in alignment with our Privacy Notice, which can be accessed on the Site. You hereby consent to the collection, storage, and processing of your data (whether obtained via the Site, email, or telephone) as described. We reserve the right to update our privacy protocols at any time; your continued interaction with our platforms following such updates indicates your acceptance of the revised policy.

3. ORDERING & SERVICE PROTOCOLS

Processing and Order Rights

In accordance with the laws of Hong Kong, the Company maintains absolute discretion to refuse or terminate any order. Reasons for such actions may include, but are not limited to, inventory unavailability, pricing inaccuracies, or suspected unauthorized/fraudulent activity. We may also implement identity verification steps before processing your shipment. If an order is voided by the Company, no charges will be incurred, or a full refund will be issued.

Furthermore, the Company reserves the right to:

  • Rescind any promotional offers at any time.

  • Correct typographical errors or informational omissions.

  • Adjust pricing, specifications, or content without prior notification, even after an order has been submitted or confirmed.

Product Descriptions & Accuracy

We strive for transparency and accuracy in our product listings. However, the Company does not warrant that all descriptions, images, or pricing data are error-free or complete. If a product you receive is fundamentally different from its description, your sole remedy is to return the item under the conditions specified in our return policy.

Availability and Shipping Estimates

Estimated arrival dates are typically within 30 days of a successful transaction. Please note that these are projections and may be influenced by stock levels, logistics delays, customs clearance, or adverse weather. An "In Stock" label does not guarantee immediate dispatch due to rapid inventory turnover. If an item becomes unavailable after an order is placed, we will notify you via email and cancel that specific item from your order.

4. TECHNICAL & IMPORT DISCLAIMERS

Items purchased through the Site:

  • May not be covered by a manufacturer’s warranty.

  • May not include localized technical support or customer service options.

  • May feature documentation or safety warnings in a language other than yours.

  • May not be built to the specific technical standards or labeling requirements of your home jurisdiction.

  • May require adapters or converters to function with local electrical standards (e.g., voltage differences).

5. CUSTOMS, TAXES, AND LEVIES

The purchaser is responsible for all duties, taxes, and customs fees imposed by the destination country. Your final payment to the Company will account for consumption taxes and applicable customs duties.

CORPORATE IDENTITY & CONTACT

This Site is operated by HONG KONG TANA LIMITED.

  • Brand Identity: Jadeyogamat

  • Legal Entity: HONG KONG TANA LIMITED

  • Corporate Headquarters: Unit 60, 3/F, Yau Lee Center, No. 45 Hoi Yuen Road, Kwun Tong, KL, Hong Kong (Note: This address is for corporate correspondence only and is not a return center.)

  • Support Desk: support@Jadeyogamat.com

  • Customer Service Line: +1 (213) 928-7703