Return Policy

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Return Policy

Last Revised: July 25, 2025

At JadeYogaMat, your shopping experience is our primary concern. Should any issues arise with your purchase, please reach out to us at support@jadeyogamat.com. To expedite the process, kindly include your Order ID (e.g., 015SHOP-1218) and the Email Address associated with your account.

Core Policy Overview

Please be advised that we maintain a Final Sale policy. We generally do not accept returns or facilitate exchanges. Exceptions to this rule are exclusively reserved for instances involving confirmed manufacturing defects or the shipment of an incorrect item.

Resolving Damaged or Defective Goods

We take great pride in our product standards. If your package arrives in a damaged, faulty, or incorrect state, please contact our customer service team immediately. We are dedicated to finding an equitable solution for you.

How to File a Claim:

  1. Initial Inspection: Please examine your items as soon as they are delivered.

  2. Reporting Window: Any discrepancies must be reported within 7 days of the delivery date.

  3. Submission Requirements: Email support@jadeyogamat.com with the following details:

    • Your specific Order Number and registered Email.

    • A brief summary of the problem.

    • High-quality photos or video footage showcasing the damage, defect, or the wrong item received.

All claims undergo an individual assessment. Depending on the situation, we may offer a product replacement, a partial reimbursement, or a full refund.

Refund Procedures

Once a refund is authorized by our team:

  • Method: The credit will be issued back to the original payment source used during checkout.

  • Processing Time: It typically takes 7 to 12 business days for the transaction to reflect in your balance.

  • Notice: Please be aware that your financial institution or credit card provider may require additional time to post the funds to your account.

Exchange Limitations

We do not support standard exchanges. Replacement items are only provided for goods that are verified as damaged or defective upon arrival, following an official claim approval.

Policy on Unauthorized Returns

[!IMPORTANT] Do not ship items back to our facility without prior authorization. * To qualify for a resolution, you must first open a formal claim with our support staff.

  • Parcels sent back without an approved request will be rejected.

  • We are unable to provide compensation, refunds, or replacements for any unauthorized shipments.

Get in Touch

For further clarification or assistance, please communicate directly with our support experts. Contacting support@jadeyogamat.com with your order specifics is the most efficient way to resolve any concerns. We value your business and are here to help!