Shipping Policy

Last Updated: July 25, 2025

Thank you for choosing JadeYogaMat. We are dedicated to ensuring your order reaches you safely and efficiently. Below you will find detailed information regarding our logistics processes and delivery expectations.

1. Order Processing Timeline

Our fulfillment team initiates the preparation of your order immediately upon receipt. Please allow approximately 3 business days for quality inspection, packaging, and dispatch to our logistics partners.

  • Please Note: Orders submitted over the weekend will be processed and dispatched on the following Monday.

2. Shipping Rates & Estimated Arrival

We provide a flat-rate international shipping fee of $5.99 USD for all global destinations. Following the processing period, most packages arrive within a window of 10 to 20 business days.

3. Potential Service Delays

While we strive for punctuality, certain external factors such as customs clearance protocols or carrier transit issues may lead to extended delivery times. We appreciate your understanding should these rare delays occur.

4. Shipment Tracking

Stay updated on your package's transit status. A shipping confirmation email containing a unique tracking ID will be sent to you the moment your order departs. You may monitor your delivery via: www.17track.net

  • Tip: Tracking data typically requires a few days to sync with the system; please do not be alarmed if information is not immediately visible.

5. Partial Shipments

To ensure the fastest possible delivery, items within a single order may be dispatched from different specialized warehouses. Consequently, your goods may arrive in separate packages, each accompanied by its own tracking number.

6. Modifications to Orders

Requests for changes are highly time-sensitive. If you need to update a shipping address or modify an item, please notify us within 12 hours of purchase. Contact support@jadeyogamat.com with:

  • Your Order ID and Email Address.

  • Specific details regarding the requested adjustment.

7. Unsuccessful Delivery Attempts

In the event that a delivery is attempted while you are away, the carrier will usually provide a notification. We advise contacting your local postal service or courier directly to arrange a pickup or redelivery.

  • Liability: JadeYogaMat is not responsible for orders returned due to insufficient address details or failure to collect the parcel.

8. Delivery Inquiries

If your shipment appears to be delayed, please follow these guidelines:

  • Active Tracking: If there has been a status update within the last 7 days, your package is still in active transit.

  • Inactivity: If the tracking remains stagnant for more than 7 consecutive days, please contact us at support@jadeyogamat.com with your order details.

9. Lost or Stolen Shipments

  • Lost in Transit: If an official investigation confirms a package was lost during the shipping process, we will issue a complimentary replacement.

  • Confirmed Deliveries: Our coverage does not extend to items lost or stolen after the tracking status is marked as "Delivered." In such cases, we recommend consulting with neighbors or your building's management.

10. Shipping Origins & Destinations

  • Global Reach: We offer worldwide shipping to most international locations.

  • Dispatch Locations: We utilize fulfillment centers across the US, Canada, Australia, and the EU. To maintain competitive pricing, some orders are shipped directly from our primary manufacturing partners.

11. Terms & Disclaimers

By finalizing your purchase, you acknowledge and agree to the following:

  • Transit Times: All provided timeframes are estimates and not guaranteed arrival dates.

  • Import Duties: Customers are responsible for any local taxes, VAT, or customs fees.

  • Information Accuracy: It is the buyer's responsibility to provide an accurate and complete delivery address.

  • Transfer of Liability: Our responsibility concludes once the carrier confirms "Delivered" status.

Contact Information

For further assistance, please reach out to our support team at: support@jadeyogamat.com To help us assist you promptly, please always include your Order Number and Order Email.